FIFTH & NINTH WARRANTY REPLACEMENT POLICY

Fifth & Ninth warrants that our products will be free from defects in materials and workmanship.  If you feel your Fifth & Ninth component is faulty and requires replacement, please email Customer Support at Squad@fifthandninth.com  We offer a one year (repair or replace) warranty from the date of purchase.

You will need to provide the following information in your email:

  • Your contact details
  • The part number of the item in question
  • A detailed description of the problem
  • If your item is determined faulty, we will email you a Return Material Authorization # (RMA) with the return address.

Terms and Conditions

  • Fifth & Ninth ships via UPS® or USPS® for all replacements.
  • P.O. Box addresses are NOT accepted for RMA returns.  You must provide us with a physical address to continue with the RMA process.
  •  Fifth & Ninth’s sole liability and the exclusive remedy, for any acknowledged defect(s), shall be the repair or replacement of the product in question.
  • Fifth & Ninth does NOT offer refunds unless the product was purchased directly via our web store.
  • Replacements are processed upon product availability.
  • Fifth & Ninth shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages, or lost data.
  • Warranty is available ONLY to the original purchaser.  Include a receipt as proof of purchase and a copy of your claim when returning your item.
  • Once the replacement is shipped, allow 5-10 days for the unit to arrive.
  • Fifth & Ninth is NOT responsible for return freight charges resulting from invalid or expired RMA shipments.

 

IMPORTANT:  Fifth & Ninth is NOT responsible for your parcel while in transit to us.  It is strongly advised that you use a method of delivery that can be traced in case your parcel is lost i.e. registered mail, express post or courier.