• We will email you a shipping confirmation as items in your order ship.
• If you have a fifthandninth.com profile, sign in to your account to view order status and tracking information.
• View your order status page to see real-time updates on the location of your shipment.
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. Approximate ship dates for backordered items are in the product description. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.
To request an order cancellation, please email us at email@example.com with your name, order number, and shipping address. Since most orders are processed the same day, order cancellation is not guaranteed.
No, orders cannot be modified once placed. Most items can be returned/exchanged within 30 days. Please view our Returns & Exchanges for more information.
No, we are unable to edit the billing address once an order has been placed. If you received an order confirmation and your shipping address is correct then you’ll still be able to receive your order.
We are able to make changes to your shipping address only if your order has not entered the packing process. Please email us ASAP at firstname.lastname@example.org with your name, order number, and updated shipping address. We will try our best to update your shipping address before it is processed.
Yes! Please email us as email@example.com with your order number, original email address and updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation email to the updated address.
Free shipping is only available on US orders over $30 (after discounts). If you meet the requirements for free shipping then it will automatically be available as a shipping option at checkout.
Prescription lenses can be put into most frames. Please contact your optician to confirm if they’re able to fit prescription lenses into our frames.
Please note: If you choose to replace our blue light lenses with your own prescription lenses, they will no longer be blue light blocking unless your prescription lenses include blue light protection.
• Rewards Program: Become a Fifth & Ninth Rewards Member to unlock exciting perks and exclusive rewards. Earn 25 points just for creating an account on Fifth & Ninth. For every 50 points earned, you’ll receive a $5 off coupon! • Email Updates: Be the first to know about new collections, exclusive collaborations, and sales. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you. • Address Book: Fill your address book with your default address to save time on future orders. • Order History: If you've placed an order, you can view its status, order number, and items you've previously purchased.
Payments & Taxes
Fifth & Ninth accepts the following: • Credit Cards: Visa, MasterCard, American Express, Discover, and Elo • Wallets: Apple Pay, Google Pay, Facebook Pay • Alternative Payment Methods: Shop Pay, Afterpay • Fifth & Ninth E-Gift Cards: To apply, enter the E-Gift Card number in the Gift Card section in Checkout.
Afterpay makes paying for purchases a lot more manageable. The first payment is due at the time you place an order. Scheduled payments are interest-free and split into 4 equal installments over every 2 weeks. Always zero interest and never pay anything more when you pay on time. Afterpay will even email your payment schedule and send notifications so there are no surprises.
To use Afterpay at fifthandninth.com, just add items to your cart totaling a minimum of $35 and select Afterpay as your payment method at checkout. With Afterpay there’s no waiting — your order ships the same day if ordered by 3PM ET.
If you’d like to return or exchange an item purchased with Afterpay, then the standard Fifth & Ninth return policy will apply. E-Gift Cards are not eligible for Afterpay. If your order contains E-Gift Cards and other eligible products, you will need to purchase your E-Gift Cards separately.
Sales tax will be charged on Rhode Island orders only.
Fifth & Ninth E-Gift Cards don't expire, have no fees and are redeemable online at fifthandninth.com. E-Gift Cards may not be returned or redeemed for cash.
When you place an online order, we will pre-authorize your credit/debit card to ensure that sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.
Your credit card will be charged for each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items (such as backordered items) that are shipped at different times.
Once your return is received and inspected, your refund or credit will automatically be applied to your original method of payment typically within 48 hours. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days. If you used a Fifth & Ninth E-Gift Card for the purchase, then your refund will be applied to the same E-Gift Card.
Your payment method will not be charged if we are able to cancel your order. If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. You can reach out to your financial institution for more information.
If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you. Please refer to our Returns & Exchanges policy.
Shipping & Delivery
We offer shipping through USPS and UPS which vary in cost. Shipping is calculated at checkout. All US orders over $30 are eligible for free shipping (3-4 business days) through USPS.
We ship to most countries worldwide with the following exceptions: • Cuba • Iran • North Korea • Sudan • Syria • Region of Crimea in Ukraine
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Fifth & Ninth order and/or shipping total. Fifth & Ninth is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Most orders received before 3PM ET Monday - Friday ship same day. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.
Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered.
You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment.
Shipping times may be affected during a period of high order volume such as new launches or the holiday season.
Fifth & Ninth is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, or air/ground transportation strikes/delays.
When you place an order with us please note that the liability is between you and the carrier. Fifth & Ninth is not liable for damaged, lost, or stolen items once an item leaves our warehouse. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered, but once the package has been scanned as delivered we are not responsible for lost or stolen packages.
Here are a few recommendations to help track down your package: • Occasionally, USPS and UPS update tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up. • Confirm that the shipping address you entered is correct. • Visit your local USPS office with tracking handy to see where the postal carrier dropped off your package. • Check with members of your household or neighbors to see if your package was left with someone.
We are committed to full customer satisfaction. If you would like to return or exchange an item for any reason, you have 30 days from the original delivery date. All return shipping charges are the responsibility of the customer. Return shipping will be deducted from your total refund amount. For exchanges, the customer is responsible for the cost of shipping the item(s) back to us. Complimentary exchange shipping is only offered on defective items or items that were incorrectly sent. Only products purchased on FifthandNinth.com or through Fifth & Ninth's Instagram/Facebook Shop may be returned.
Color Disclaimer: Actual colors may vary. Although we strive to accurately display and represent the colors of the products, please note that the actual color may vary slightly from your monitor.
We accept returns on full price and discounted items with the exception of final sale items.
For US Orders Only: To start your return, please visit our Return Center and follow the instructions. For an exchange, follow the return instructions and check the “Is this an exchange?” box on the Estimated Refund page before clicking on the “Confirm” button. Once your return is authorized, you will receive step-by-step instructions and a shipping label via email.
All return shipping charges are the responsibility of the customer. Return shipping will be deducted from your total refund amount. For exchanges, the customer is responsible for the cost of shipping the item(s) back to us. Complimentary exchange shipping is only offered on defective items or items that were incorrectly sent.
We usually receive returns within 7-10 business days. Once your return is received and inspected, your refund or credit will automatically be applied to your credit card or original method of payment typically within 48 hours. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days. Exchanges will be sent out within 2–3 business days of receiving the returned item.
For International Orders: To initiate an international return please start your process at our Return Center by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed. At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.
If you’re returning an item purchased with a discount code or if it was part of a BOGO offer, then your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
"Sale" items are considered final sale and are not eligible for return or exchange.
Item(s) must be unused, undamaged and in the original packaging. Damaged returns and returns sent back without prior authorization will be returned to the sender.
In the event an item is damaged during transit to us, we cannot process your refund. Resolving any damage disputes with the shipping carrier is the responsibility of the customer. We reserve the right to refuse returns that do not comply with the return-eligible criteria above.
Sales & Discounts
Enter your discount code in the Discount Code box on the Cart page before Checkout. Then click on the “Apply” button to apply your discount to the order. You may also enter a discount code on the checkout page underneath your order summary. Discount codes are not case sensitive.
Discounts do not apply to final sale items. Only one discount code may be used per order.
If you forgot to apply a discount code or if there was an error with the discount code, then please email us at firstname.lastname@example.org with your name, order number, and discount code within 24 hours of placing your order. We will adjust the discount amount to your original payment method or in the form of an E-Gift Card at our discretion.
If you're placing your order during business hours, please utilize our chat feature and we will respond to you promptly. If you are placing your order outside of business hours, please send us an email and will get back to you at our earliest convenience. Expired discount codes will not be honored.
Discount codes will not apply to sale items. Only 1 discount code can be applied per order.