Frequently Asked Questions
Free shipping is only available on US orders over $45 (after discounts). If you meet the requirements for free shipping then it will automatically be available as a shipping option at checkout.
With an F&N Insider Club Membership you get free shipping on every order PLUS other perks for only $20/year! Learn more.
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. Approximate ship dates for backordered items are in the product description. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.
If you need to cancel or modify your order, please email us at firstname.lastname@example.org with your order number. While we will make every effort to accommodate your request, please understand that cancellations may not always be possible due to our quick order processing times.
No, we are unable to edit the billing address once an order has been placed. If you received an order confirmation and your shipping address is correct then you’ll still be able to receive your order.
We are able to make changes to your shipping address only if your order has not entered the packing process. Please email us ASAP at email@example.com with your name, order number, and updated shipping address. We will try our best to update your shipping address before it is processed.
Yes! Please email us as firstname.lastname@example.org with your order number, original email address and updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation email to the updated address.
Prescription lenses can be put into most frames. Please contact your optician to confirm if they’re able to fit prescription lenses into our frames.
Please note: If you choose to replace our blue light lenses with your own prescription lenses, they will no longer be blue light blocking unless your prescription lenses include blue light protection.
Prescription lenses can be put into most frames. Please contact your optician to confirm if they’re able to fit prescription lenses into our frames.
Please note: If you choose to replace our sunglass lenses with your own prescription lenses, they will no longer be 100% UVA & UVB protective unless your prescription lenses include that feature.
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• Rewards Program: Become a Fifth & Ninth Rewards Member to unlock exciting perks and exclusive rewards. Earn 25 points just for creating an account on Fifth & Ninth, and another 25 points for leaving a product review. For every 50 points earned, you’ll receive a $5 off coupon!
• Email Updates: Be the first to know about new collections, exclusive collaborations, and sales. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.
• Address Book: Fill your address book with your default address to save time on future orders.
• Order History: If you've placed an order, you can view its status, order number, and items you've previously purchased.
Payments & Taxes
Fifth & Ninth accepts the following:
• Credit Cards: Visa, MasterCard, American Express, Discover, and Elo
• Wallets: Apple Pay, Google Pay, Facebook Pay
• Alternative Payment Methods: Shop Pay, Afterpay, Klarna
• Fifth & Ninth E-Gift Cards: To apply, enter the E-Gift Card number in the Gift Card section in Checkout.
Afterpay makes paying for purchases a lot more manageable. The first payment is due at the time you place an order. Scheduled payments are interest-free and split into 4 equal installments over every 2 weeks. Always zero interest and never pay anything more when you pay on time. Afterpay will even email your payment schedule and send notifications so there are no surprises.
To use Afterpay at fifthandninth.com, just add items to your cart totaling a minimum of $35 and select Afterpay as your payment method at checkout.
If you’d like to return or exchange an item purchased with Afterpay, then the standard Fifth & Ninth return policy will apply. E-Gift Cards are not eligible for Afterpay. If your order contains E-Gift Cards and other eligible products, you will need to purchase your E-Gift Cards separately.
Please note that not all orders will be subject to sales tax. If your order is eligible for sales tax, it will be clearly itemized in your order summary before you complete your purchase.
Fifth & Ninth E-Gift Cards don't expire, have no fees and are redeemable online at fifthandninth.com. E-Gift Cards may not be returned or redeemed for cash.
Please email us at email@example.com and we will provide you with your E-Gift Card balance.
Billing & Charges
When you place an online order, we will pre-authorize your credit/debit card to ensure that sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.
Your credit card will be charged for each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items (such as backordered items) that are shipped at different times.
Once your return is received and inspected, your refund or credit will automatically be applied to your original method of payment typically within 48 hours. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days. If you used a Fifth & Ninth E-Gift Card for the purchase, then your refund will be applied to the same E-Gift Card.
Your payment method will not be charged if we are able to cancel your order. If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. You can reach out to your financial institution for more information.
If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you. Please refer to our Returns & Exchanges policy.
Shipping & Delivery
Shipping costs are calculated based on the destination and the weight of your order. We offer various shipping options, including standard and expedited, with corresponding rates displayed during checkout. We offer FREE STANDARD SHIPPING on all U.S. Orders $45 and over (excluding taxes and discounts). Please note that delivery estimates are subject to change and not guaranteed.Shipping costs are non-refundable once the order has shipped. We do not refund original shipping charges for packages that are returned to sender or refused for delivery at customs.
• We will email you a shipping confirmation as items in your order ship.
• If you have a fifthandninth.com profile, sign in to your account to view order status and tracking information.
• View your order status page to see real-time updates on the location of your shipment.
In some cases, you may receive a shipping notification followed by a cancellation notification. This can occur because shipping labels are purchased prior to order processing. It's important to note that receiving a shipment notification does not guarantee fulfillment of your order. On occasion, orders or parts of orders may be canceled by our system due to various reasons, such as:
- Item(s) not available
- Payment information processing issues
- Inability to ship to the provided address
- Duplicate orders
In situations where an item becomes unavailable, we will promptly contact you with alternative options. To ensure timely processing, we kindly request that you respond within 2 business days. If we do not receive a response within this time frame, the unavailable item or order will be canceled and refunded.
In the event that your order is returned to us due to an error in the shipping address you provided, here's what you can expect:
- Address Verification: Once we receive the returned package from the carrier, we will reach out to you via email to confirm your accurate and up-to-date shipping address. Our goal is to ensure that your order reaches you without any further delivery issues.
- Re-shipment Offer: We understand that mistakes can occur during the delivery process, and we are committed to resolving these issues promptly. If your order is returned to us due to delivery problems, we are happy to offer you a one-time re-shipment at no additional cost to you.
- Response Time: To expedite the process, we kindly ask that you respond to our email within 2 business days of receiving it. This will help us ensure timely delivery of your order.
- Refund and Restocking: If we do not receive a response within the specified time frame, we will proceed with processing a refund (excluding original shipping fees) and restocking the items from your order.
- Repeat Issues: If the re-shipment is also returned to us, then we will issue a refund for your order, and you are welcome to place a new order with us.
We ship to most countries worldwide.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Fifth & Ninth order and/or shipping total. Fifth & Ninth is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
After your order is placed, it will typically be processed within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that during peak seasons or promotional events, processing times may be slightly longer. If for any reason there is an issue with your order, we will email you with more information. Please reply to any order issues promptly so that we may process your order without delay.
All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.
Shipping times may be affected during a period of high order volume such as new launches or the holiday season.
Fifth & Ninth is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, or air/ground transportation strikes/delays.
At Fifth & Ninth, we strive to provide a seamless shopping experience for our valued customers. However, unforeseen events such as lost, stolen, or damaged packages may occur during the shipping process. To ensure clarity and transparency regarding our policies, please review the full guidelines related to lost, stolen, or damaged packages at this link: https://fifthandninth.com/pages/lost-stolen-or-damaged-packages
Customers have the option to purchase Route Package Protection when placing an order directly on Fifth & Ninth. Please note that while we make every effort to ensure your shopping experience is smooth and satisfactory, certain aspects of the shipping process are beyond our control. We strongly recommend considering Route Package Protection for added security in case of damage, loss, or theft during transit.
Add Route to your cart before checkout to protect your package in the event of Damage, Loss, and Theft.
Route Package Protection covers packages that are broken in transit, lost in transit, or stolen.
If you opt for Route Package Protection:
- You will receive an email containing your Route Order ID and a link to report issues.
- Alternatively, you can directly fill out the Resolve an Issue form on Route at this link: https://claims.route.com/
For more information, refer to Route's Package Protection Policies: https://shoppers.help.route.com/hc/en-us/articles/6017831679511
Returns & Exchanges
We are committed to full customer satisfaction. If you would like to return or exchange an item for any reason, you may do so within 30 days of your purchase date, no exceptions. When using our prepaid label a processing fee of $3.85 for US returns or $30.00 for Canada returns will be deducted from your total refund.
Complimentary exchange shipping is only offered on damaged/defective items for the same item. Only products purchased on fifthandninth.com or through Fifth & Ninth's Instagram/Facebook Shop may be returned/exchanged through fifthandninth.com. All other returns must be processed at the original place of purchase.
View our full Return Policy here: https://fifthandninth.com/pages/returns-exchanges
For US Orders Only:
To start your return, please visit our Return Center and follow the instructions. For an exchange, follow the return instructions and check the “Is this an exchange?” box on the Estimated Refund page before clicking on the “Confirm” button. Once your return is authorized, you will receive step-by-step instructions and a shipping label via email.
All return shipping charges are the responsibility of the customer. Return shipping will be deducted from your total refund amount. For exchanges, the customer is responsible for the cost of shipping the item(s) back to us. Complimentary exchange shipping is only offered on defective items or items that were incorrectly sent.
We usually receive returns within 7-10 business days. Once your return is received and inspected, your refund or credit will automatically be applied to your credit card or original method of payment typically within 48 hours. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days. Exchanges will be sent out within 2–3 business days of receiving the returned item.
For International Orders:
To initiate an international return please start your process at our Return Center by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed. At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.
If you’re returning an item purchased with a discount code or if it was part of a BOGO offer, then your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
We accept returns/exchanges on orders from the US and Canada only.
All other international orders are final sale. All Sale purchases are final. Valid while supplies last. No returns or exchanges.
We kindly request that you keep items in their original, unused condition with all accompanying accessories for a hassle-free return process.Items we suspect are not in their original condition, such as thoseshowing signs of wear, damage, or missing original accessories(e.g. transparent travel case for eyewear, "Polarized" lens sticker for polarized sunglasses),may be subject to rejection during the return process, and as a result,no refundwill be issued for such items.
Damaged returns and returns sent back without prior authorization will be returned to the sender.
In the event an item is damaged during transit to us, we cannot process your refund. Resolving any damage disputes with the shipping carrier is the responsibility of the customer. We reserve the right to refuse returns that do not comply with the return-eligible criteria above.
Sales & Discounts
On the Checkout page, enter your code into the box located directly beneath the order summary. Then click on the “Apply” button to apply your discount to the order. Discount codes are not case sensitive.
Discounts do not apply to final sale items. Only one discount code may be used per order.
If you're placing your order during business hours, please utilize our chat feature and we will respond to you promptly. If you are placing your order outside of business hours, please send us an email and will get back to you at our earliest convenience. Expired discount codes will not be honored.
If you were unable to apply a discount code or if there was a system error, then please email us at firstname.lastname@example.org with your name, order number, and discount code within 24 hours of placing your order. We will adjust the discount amount to your original payment method or in the form of an E-Gift Card at our discretion.