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Ordering & Accounts

How do I create an account on Fifth & Ninth?

Click here to create an account.

Creating an account offers numerous benefits, including:

  • Rewards Program: Become a Fifth & Ninth Rewards Member to unlock exciting perks and exclusive rewards. Earn 25 points just for registering, and another 25 points for leaving a product review. Every 50 points earned gets you a $5 off coupon!
  • Email Updates: Stay ahead with early notifications about new collections, exclusive discounts, and special sales. You can unsubscribe at any time by clicking 'Unsubscribe' at the bottom of any email.
  • Address Book: Simplify future orders by saving your default shipping address in your address book.
  • Order History: Easily track the status of current orders and review past purchases.
Do you offer free shipping?

Free shipping is only available on US orders over $50 (after discounts). If you meet the requirements for free shipping then it will automatically be available as a shipping option at checkout.

With an F&N Insider Club Membership you get free shipping on every order PLUS other perks for only $20/year! Learn more.

Can I cancel or modify an order?

If you need to cancel or modify your order, please email us at with your order number. While we will make every effort to accommodate your request, please understand that cancellations may not always be possible due to our quick order processing times.

Can I update my order details (billing/shipping address, email)?

Once an order has been placed, we are unable to edit the billing address.

However, if your shipping address needs to be updated and your order has not yet entered the fulfillment process, please contact us as soon as possible at Provide your name, order number, and the new shipping address, and we will do our best to make the necessary changes before your order is processed.

If you need to update the email address associated with your order, please email us at with your order number, original email address, and the new email address.

We will update your details in our system and resend your order confirmation and/or shipping confirmation to the updated email address.

Product Information & Care

Are your eyewear frames suitable for prescription lenses?

Prescription lenses can be fitted into most of our frames, except for wire frames and single lens designs, which are not compatible with lens replacements. We recommend consulting with your optician to confirm if they can adapt our frames for your prescription needs.

Please be aware that once frames are altered to accommodate prescription lenses, they cannot be returned.

Additionally, replacing our blue light lenses with prescription lenses means they will no longer provide blue light protection unless your prescription includes this feature.

Similarly, when replacing our sunglass lenses with prescription lenses, ensure that your new lenses include 100% UVA/UVB protection and polarization (if applicable) to maintain the same level of protection unless your prescription lenses already offer these features.

Where can I purchase Fifth & Ninth products?

Fifth & Ninth products are available online at Nordstrom, Anthropologie, Instagram, Facebook, as well as in physical stores across the US.

To find a store near you, please visit our Stockist Map.

Payment Options

What payment methods does Fifth & Ninth accept?

Fifth & Ninth accepts a variety of payment options to accommodate your needs:

  • Credit Cards: We accept Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: You can pay using Apple Pay, Google Pay, Meta Pay, Amazon Pay, Paypal, and Shop Pay.
  • Alternative Payment Methods: Options include Shop Pay Installments, Afterpay, and Klarna.
  • Fifth & Ninth E-Gift Cards: To use an E-Gift Card, enter its number in the discount/gift card field at checkout.
How does Afterpay work?

Afterpay allows you to make your purchase more manageable by splitting the total cost into four equal, interest-free installments due every 2 weeks. The first payment is made at the time of purchase.

There are no interest charges with Afterpay, and you won’t pay more if you make payments on time. Afterpay will also keep you informed by emailing your payment schedule and sending notifications to avoid any surprises.

Simply add items totaling a minimum of $35 to your cart and choose Afterpay at checkout.

Please note, purchases that include E-Gift Cards require separate transactions as they are not eligible for Afterpay. If you wish to return or exchange an item bought with Afterpay, the standard Fifth & Ninth return policy applies.

Will I be charged sales tax on my order?

Sales tax is not automatically applied to all orders. Whether your order will be subject to sales tax depends on your shipping address and the specific items purchased. Any applicable sales tax will be clearly itemized in your order summary before you finalize your purchase.

How do I use my Fifth & Ninth E-Gift Card and check the balance?

Fifth & Ninth E-Gift Cards never expire, incur no fees, and can be redeemed online at E-Gift Cards are non-returnable and cannot be exchanged for cash. To check your E-Gift Card balance, please email us at, and we will promptly provide you with the information.

Billing & Charges

What is a credit card authorization?

When you place an order online, we pre-authorize your credit/debit card to verify that sufficient funds are available.

A hold is placed on the funds equal to your order total until the order is fulfilled. This is a standard practice to ensure transactions are authorized by the cardholder.

When will I be charged for my order?

Payment is captured at the time of sale. For transactions using alternative payment methods, such as Afterpay or Klarna, payment is captured when the payment provider completes the processing.

Automatic payment capture at checkout is the default setting for all transactions on our site.

When will I receive my refund for a return?

Once we receive and inspect your returned items, your refund or credit will be processed automatically to your original payment method.

Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement. If you used a Fifth & Ninth E-Gift Card, the refund would be issued as a new E-Gift Card.

Will I be charged for a canceled order?

Since payment is captured at the time of sale, if your order is canceled before it is processed and shipped, we will issue a full refund to your original payment method immediately.

However, the time required for the refund to reflect on your account depends on your financial institution.

If the order has already been processed and shipped, you will need to refer to our Returns & Exchanges policy to proceed with a return and refund.

Shipping & Delivery

What are the shipping costs and options?

Shipping costs are calculated based on the destination and the weight of your order.

During checkout, you can choose from various shipping options, including standard and expedited services, with corresponding rates displayed.

We offer FREE STANDARD SHIPPING on all U.S. orders over $50 (excluding taxes and discounts).

Please note that delivery estimates are subject to change and are not guaranteed. Shipping costs are non-refundable, and original shipping charges are not refunded for packages that are returned to sender or refused at customs.

Fifth & Ninth is not responsible for shipping delays that may be affected by customs, natural occurrences, transfers to local carriers in your country, or air/ground transportation strikes or delays.

Which countries do you ship to?

We ship to most countries worldwide.

Please note that all international orders are subject to customs and duty fees as determined by the country of import.

Fifth & Ninth is not responsible for these additional charges, and all fees must be paid by the parcel recipient upon delivery.

When will my order ship?

Orders are typically processed within 1 to 2 business days after being placed.

If you place your order over the weekend or on a holiday, it will be processed on the next business day. Please be aware that processing times may extend slightly during peak seasons or promotional events.

We prioritize smooth and timely processing, but should there be any issues with your order, we will contact you via email to resolve them quickly.

How can I track my order?
  • Once items in your order are shipped, we will send you a shipping confirmation email with tracking information.

  • If you have a profile on, you can sign in to your account to view detailed order status and tracking information.

  • You can also view your order status page for real-time updates on the location of your shipment.
Why did I receive a shipping notification followed by a cancellation notification?

This can occur because shipping labels are purchased and generated before final order processing is complete.

However, receiving a shipping notification does not necessarily guarantee that your order will be fulfilled.

On occasion, orders or parts of orders may be canceled due to various reasons, such as:

  • Item(s) not available.
  • Issues with processing payment information.
  • Inability to ship to the provided address.
  • Duplicate orders.

If an item becomes unavailable after you have received a shipping notification, we will email you to offer alternative options.

To ensure timely processing of your order, we kindly request that you respond within 2 business days. If we do not receive a response within this timeframe, the unavailable item or the entire order will be canceled and a refund will be issued.

How should I handle issues with shipments that are lost, damaged, stolen, or returned to sender?

Lost, Stolen, or Damaged Packages:

  • Unforeseen events such as packages being lost, stolen, or damaged during shipping can occur. Please review our full policy on how to handle lost, stolen, or damaged packages by visiting Lost, Stolen, or Damaged Packages Policy.

Returned Shipments Due to Address Error:

  • Address Verification: If your order is returned to us due to an incorrect shipping address, we will contact you via email to confirm the correct details. Our goal is to ensure that your order reaches you without further issues.
  • Re-shipment Offer: We understand that delivery mistakes can happen, and we are committed to resolving these promptly. We offer a one-time re-shipment at no additional cost to you.
  • Response Time: To expedite re-shipment, please respond to our email within 2 business days. This ensures timely delivery of your order.
  • Refund and Restocking: If we do not receive a response within this time frame, we will proceed with a refund (excluding original shipping fees) and restock the items.
How do I file a claim if I opted for Route Package Protection at checkout?

Route Package Protection covers packages that are lost, stolen, or damaged in transit. If you have opted for Route Package Protection, you can file a claim in one of two ways:

  1. Email Instructions: After your purchase, you will receive an email from Route containing your Route Order ID and a direct link to report any issues.
  2. Direct Form Submission: You can also file a claim directly by filling out the 'Resolve an Issue' form on Route's website. Visit Route Claims Form to get started.

For a detailed explanation of what's covered, please refer to Route's Package Protection Policies available at Route's Help Center.

Returns & Exchanges

What is your return and exchange policy?

We are committed to ensuring your complete satisfaction. If you are not entirely pleased with your purchase, you may return or exchange the item within 30 days of the purchase date—no exceptions.

  • Return Costs: When using our prepaid label, a processing fee of $3.85 will be deducted from your refund for returns from within the U.S., and a $30.00 fee applies to returns from Canada.

  • International Returns: At this time, we do not accept returns or exchanges from countries outside of the U.S. and Canada.

  • Exchanges: We offer complimentary shipping for exchanges on damaged or defective items only, and exchanges are limited to the same item.

  • Eligibility: Only products purchased directly from or through Fifth & Ninth's Instagram/Facebook Shop are eligible for return or exchange through our website. Items purchased elsewhere must be returned to the original place of purchase.

For more detailed information, please view our full Return and Exchange Policy at

Sales & Discounts

How do I apply discount/promo codes?

On the Checkout page, enter your code into the box located directly beneath the order summary. Then click on the “Apply” button to apply your discount to the order. Discount codes are not case sensitive.

Are there any restrictions on promotions and discounts?
  • Discounts are not applicable to final sale items.
  • Only one discount code can be used per order to ensure fair usage.
  • Promotions must be applied at the time of purchase and cannot be applied retroactively. They are also invalid once expired.
What can I do if my promo code isn’t working at checkout?

For immediate assistance during business hours, please use our chat feature.

If you encounter issues outside of business hours or if your discount code does not apply correctly, email us at with your name, order number, and the discount code within 24 hours of placing your order.

We will review the situation and adjust the discount appropriately, either refunding it to your original payment method or issuing it as an E-Gift Card, at our discretion.

Have other questions or need help with your order?