We are committed to full customer satisfaction and offer complimentary shipping on all returns and exchanges. If you would like to return or exchange an item for any reason, you have 30 days from the original delivery date. Only products purchased on FifthandNinth.com may be returned.
Color Disclaimer: Actual colors may vary. Although we strive to accurately display and represent the colors of the products, please note that the actual color may vary slightly from your monitor.
Return Policy Within 30 Days of Delivery:
- We accept returns on full price and discounted items with the exception of final sale items.
- If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
- "Sale" items are considered final sale and are not eligible for return or exchange.
- Item(s) must be unused, undamaged and in the original packaging.
- Damaged returns and returns sent back without prior authorization will be returned to sender.
- In the event an item is damaged during transit to us, we cannot process your refund. Resolving any damage disputes with the shipping carrier is the responsibility of the customer.
- We reserve the right to refuse returns that do not comply with the return-eligible criteria above.
- To start your return, please visit our Return Center and follow the instructions. Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email.
- Once your return is received and inspected, your refund or credit will automatically be applied to your credit card or original method of payment typically within 48 hours.
Terms of Service:
- Fifth & Ninth ships via UPS® or USPS® for all replacements.
- P.O. Box addresses are NOT accepted for RMA returns. You must provide us with a physical address to continue with the RMA process.
- Fifth & Ninth’s sole liability and the exclusive remedy, for any acknowledged defect(s), shall be the repair or replacement of the product in question.
- Fifth & Ninth shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages, or lost packages.
- Once the replacement is shipped, allow 5-10 business days for the item(s) to arrive.
- Fifth & Ninth is NOT responsible for return freight charges resulting from invalid or expired RMA shipments.
Please email firstname.lastname@example.org with any return/exchange questions.
Business Address: 1004 Boston Neck Road Suite 5 Narragansett, RI 02882 – 401.789.2500