We are committed to full customer satisfaction. If you would like to return or exchange an item for any reason, you may do so within 30 days of your purchase date, no exceptions. When using our prepaid label a processing fee of $3.85 for US returns or $30.00 for Canada returns will be deducted from your total refund.
Complimentary exchange shipping is only offered on damaged/defective items for the same item. Only products purchased on fifthandninth.com or through Fifth & Ninth's Instagram/Facebook Shop may be returned/exchanged through fifthandninth.com. All other returns must be processed at the original place of purchase.
We kindly request that you keep items in their original, unused condition with all accompanying accessories for a hassle-free return process. Items we suspect are not in their original condition, such as those showing signs of wear, damage, or missing original accessories (e.g. transparent travel case for eyewear, "Polarized" lens sticker for polarized sunglasses), may be subject to rejection during the return process, and as a result, no refund will be issued for such items.
We accept returns/exchanges on orders from the US and Canada only.
Final Sale: All other international orders are final sale. All Sale purchases are final. Valid while supplies last. No returns or exchanges.
Color Disclaimer: Actual colors may vary. Although we strive to accurately display and represent the colors of the products, please note that the actual color may vary slightly from your monitor.
For US & Canada Only:
To initiate a return or exchange, please start your process at our Return Center by entering the email address you used on the original purchase. Follow the steps and once complete, print the prepaid shipping label and send your items back via the selected carrier.
We usually receive returns within 7-10 business days from the ship date. Once your return is received and inspected, your refund or credit will automatically be applied to your credit card or original method of payment typically within 48 hours. Depending on your financial institution, you may see that refund on your credit card within 3-5 business days. If you are exchanging, then once your exchange is received we will process your replacement within 2-3 business days.
Return Policy Within 30 Days of Purchase Date:
- We accept returns on full price and discounted items with the exception of final sale items.
- If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
- "Sale" items are considered final sale and are not eligible for return or exchange.
- Item(s) must be unused, undamaged and in the original packaging.
- Damaged returns and returns sent back without prior authorization will be returned to sender.
- In the event an item is damaged during transit to us, we cannot process your refund. Resolving any damage disputes with the shipping carrier is the responsibility of the customer.
- We reserve the right to refuse returns that do not comply with the return-eligible criteria above.
Terms of Service:
- Fifth & Ninth ships via UPS® or USPS® for all replacements.
- P.O. Box addresses are NOT accepted for RMA returns. You must provide us with a physical address to continue with the RMA process.
- Fifth & Ninth’s sole liability and the exclusive remedy, for any acknowledged defect(s), shall be the repair or replacement of the product in question.
- Fifth & Ninth shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages, or lost packages.
- For exchanges, once the replacement is shipped, allow 5-10 business days for the item(s) to arrive.
- Fifth & Ninth is NOT responsible for return freight charges resulting from invalid or expired RMA shipments.
Please email firstname.lastname@example.org with any return/exchange questions.
Business Address: 1004 Boston Neck Road Suite 5 Narragansett, RI 02882 – 401.789.2500